How do we View the Product Lists?
To View Product Lists, you may do either of the following:
- Click on the following categories on the side bar - Bags, Shoes & Footwear, Watches, Gifts & Accessories (for easier access)
How do we Place Orders?
There are three types of orders - regular orders, urgent orders and bulk orders. To order, just click on the appropriate links found below the product details to automatically send an email.
For regular, non-urgent, non-bulk orders, use the I want to buy this now! link. Please allow up to 24 hours turn-around time for us to respond from the time you have sent your message. For urgent, non-bulk orders, use the This Order is Urgent! link. We will get back to you within 12 - 18 hours from the time you have sent your request. Lastly, for bulk orders, you should use the Give me a Bulk of these! link. We will respond to you within 12 - 24 hours for this type of order.
On the Subject line, replace Name of Product to the name of the product that you wish to buy (e.g. I want to buy Kim Shoulder Bag now!) For all types of orders, the body of the email should include the following information:
Product Name: Name of the product according to this site
Name of Payee: Complete name of the person paying for the item
Address of Payee: Complete address of the person paying for the item
Name of Recipient: Complete name of the person receiving the item
Address of Recipient: Complete address of the person receiving the item
Landline: This should include the area code (e.g. Cebu residents - 032-4111211)
Mobile Number: This should be the mobile number that you most frequently use
Email Address: This should be the email address that you most frequently use
Delivery Option: Indicate here the most convenient delivery option available on this site. View details below
Requested Date of Delivery: This is the date when you would like to have the item delivered
Form of Payment: Indicate here the most convenient form of payment available on this site. View details below.
If the Name & Address of Payee is the same as the name and address of the recipient, please indicate same as the above opposite Name of Recipient and Address of Recipient.
If your system does not allow you to send the email, just send your orders directly through thecatalogueonline@yahoo.com. The formats for the subject line and required information on the body of the email are the same.
Again, we will contact you through any of the contact information you have provided us in your email after sending us an Order Request. For a faster response, you may add us as a contact using Yahoo Messenger. Our Yahoo Messenger ID is thecatalogueonline. The subject line should be used as the brief introduction in YM, and the necessary information in the body of the email should be on the body of the message.
ADDITIONAL NOTES:
- All email and instant messaging correspondences will be recorded.
May we Order in Bulk?
YES. In fact, discounts may be given to customers who will order in bulk. A minimum of fifteen (15) items will be considered bulk. Click on the I want to Order in Bulk! link for inquiries.
What Forms of Payment do you accept?
As of the moment, cash, bank deposit, bank transfer, and E-gold are the only accepted forms of payment. Cash payment is only available to customers who have chosen Personal Appointment as their Delivery Option. Payment details will be sent through email to those who will choose to pay via bank deposit, bank transfer or E-gold.
What are your Delivery Options?
We currently have two (2) delivery options. You may choose between Personal Appointment or Courier Service.
If you choose Personal Appointment, we will make arrangements for the most convenient date and time for us to meet. We may schedule our meeting anytime from Monday to Saturday, between 10:00 a.m. to 6:00 p.m. This option is only available within Cebu City.
Additional fees starting from a minimum of P100 will apply to those who will choose Courier Service, except for those who wish to have the items delivered within Cebu City. Again, delivery within Cebu City is free of charge. Fees will apply outside Cebu City.
Do you Issue Refunds?
NO. We assure you that we inspect our items thoroughly before we have it delivered. We do our best to ensure that all items are in good condition and are delivered according to the approved product description* from the time that it leaves our place until it reaches the address of the recipient.
We understand, however, that there may be instances wherein an item may incur some damage due to circumstances that are not within our control before it reaches the recipient. In this regard, we may offer to have your item replaced. Reasons usually include, but are not limited to, mishandling of courier service and extreme unfavorable weather conditions.
As a customer, you are required to check the item upon arrival. In case you have found something that does not meet the approved product description, you must notify us immediately through email by using the Request to Replace Item link. You have until 11:59 p.m. (MNL time) of the day following the receipt of the item to forward your request. Requests to replace an item beyond 24 hours will not be entertained.
The body of the email should contain a detailed description of your concern. Before forwarding your request, though, it is best to go back to the descriptions on the site and the details of our correspondences through email or instant messaging. The points of contention will only be limited to those that have been discussed on the site description, and correspondences through email or instant messaging to ensure the substance of your complaint.
We will do our best to get in touch with the courier service and investigate on the concern at the soonest possible time. After which, you will be contacting you from time to time for updates until the issue is resolved. Once the item has been proven and declared damaged before it has reached the recipient, the item will be replaced immediately – with the same product only – at no cost to the payee or the recipient.
* Approved product description includes, but is not limited to, additional product information you have obtained from email or instant messaging inquiries.
